Shipping policy

Shipping Policy

Last updated: 6 October 2026

We want your Maha experience to feel beautiful from the moment you place your order to the moment your parcel arrives.

This Shipping Policy explains how orders placed through https://mahahair.com are processed and delivered.

1. Where We Deliver

Maha currently delivers within South Africa.

International shipping may be introduced in the future. Where international delivery is offered, the applicable countries, shipping costs and delivery terms will be displayed at checkout.

2. Shipping Cost

Our standard national shipping fee is:

R85

Free Shipping

Orders of R500 or more qualify for free national shipping.

The free-shipping threshold is calculated on the eligible product value of the order and may be subject to specific promotional exclusions where clearly stated.

3. Order Processing

Orders are processed and prepared for dispatch within approximately 3–5 business days after successful payment.

Processing time refers to the time required for Maha to prepare and dispatch your order. It is separate from courier transit time.

Orders placed over weekends or public holidays will generally begin processing on the next business day.

During major promotions, product launches, Black Friday, festive periods or unusually high-volume periods, processing may take longer.

4. Maha Mama Processing Time

Because Maha Mama is produced through a specialised process, Maha Mama orders may require approximately:

5–7 business days for processing and dispatch.

This is an exception to our standard 3–5 business-day processing period.

Where an order contains Maha Mama together with other products, the order may be dispatched according to the Maha Mama processing timeframe.

5. Courier Delivery

Maha uses Bob Go to facilitate courier delivery.

Once your order has been processed and handed to the courier, delivery is subject to the courier’s applicable route, service level and operating conditions.

Courier transit time is separate from Maha’s processing time.

6. Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please ensure that the email address and mobile number provided at checkout are accurate.

If you have not received tracking information after the applicable processing period, please contact us at info@mahahair.com.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please provide:

  • Full recipient name
  • Street address
  • Estate or building information, where applicable
  • Suburb
  • City/town
  • Province
  • Postal code
  • Contact number

Maha cannot be held responsible for delays resulting from incomplete or incorrect delivery information supplied by the customer, subject to applicable consumer rights.

8. Missed Delivery

If a courier attempts delivery and the recipient is unavailable, the courier may make further delivery arrangements in accordance with its delivery procedures.

Please respond to courier communication promptly to avoid unnecessary delivery delays.

9. Damaged Parcels

If your parcel arrives visibly damaged, leaking or tampered with, please photograph the parcel and its contents and contact info@mahahair.com as soon as reasonably possible.

Please retain the packaging until the matter has been resolved.

10. Lost or Missing Parcels

If tracking indicates that your parcel has been delivered but you have not received it, please contact us as soon as possible.

Maha will investigate the matter with the relevant courier service and assist you with the appropriate next steps.

11. Delivery Delays

Courier delivery times may be affected by circumstances outside Maha’s reasonable control, including:

  • Severe weather
  • Public holidays
  • Courier network disruptions
  • Incorrect or incomplete delivery information
  • Operational disruptions
  • Other unforeseen circumstances

We will make reasonable efforts to assist with delivery issues and communicate with the courier where necessary.

12. Changes or Cancellations Before Dispatch

If you need to change or cancel an order, please contact info@mahahair.com as soon as possible.

We will make reasonable efforts to accommodate requests received before dispatch.

Once an order has entered the fulfilment or courier process, changes may no longer be possible.

This does not affect any statutory cancellation rights that may apply.

13. Contact

For shipping enquiries:

Maha Haircare
Company registration number: 2025/901403/07
Durban, KwaZulu-Natal, South Africa
Email: info@mahahair.com
Website: https://mahahair.com