Refund policy
Refund & Return Policy
Last updated: 6 October 2026
At Maha, we want you to feel confident when purchasing from us.
This Refund & Return Policy explains when Maha products may be returned, exchanged or refunded.
Nothing in this policy is intended to exclude, restrict or waive any consumer right that cannot lawfully be excluded under South African law.
1. Your Statutory Consumer Rights
Maha respects the rights provided to consumers under applicable South African legislation, including the Consumer Protection Act 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”).
For qualifying electronic transactions, ECTA provides a seven-day cooling-off right, subject to the exclusions contained in the Act.
Nothing in this policy removes or limits a statutory consumer right.
2. Change-of-Mind Returns
Where a statutory cooling-off right applies to your purchase, you may exercise that right in accordance with applicable law.
Please contact info@mahahair.com as soon as possible if you wish to exercise a cancellation or return right.
We will provide the applicable return instructions.
3. Personal Haircare Products and Hygiene
Maha products are personal haircare products intended for direct use on the hair and/or scalp.
For hygiene and product-integrity reasons, we generally cannot accept the return of products that have been opened or used where the applicable statutory right does not require us to accept the return.
This does not affect statutory rights relating to goods that are defective, damaged, incorrectly supplied or otherwise subject to a remedy under applicable consumer law.
4. Wrong Product Received
If you receive a product that you did not order, please contact info@mahahair.com as soon as reasonably possible.
Please provide:
- Your order number
- Your name
- A photograph of the product received
- A photograph of the packing slip, where applicable
Where the error is confirmed to be ours, we will arrange an appropriate remedy, which may include a replacement or refund.
We will cover reasonable return costs where the incorrect item was supplied by Maha.
5. Damaged Product
If your product arrives damaged, leaking or materially compromised, please contact us as soon as reasonably possible.
Please provide photographs of:
- The outer parcel
- The product
- The damage or leakage
- Your order number
Please retain the original packaging until the matter has been resolved.
Where appropriate, Maha may arrange a replacement, refund or other remedy in accordance with applicable law.
6. Defective Products
If you believe that a Maha product is defective, please contact info@mahahair.com.
Please provide:
- Your order number
- Product name
- Description of the issue
- Photographs where relevant
- Batch information where available
We may request further information or the return of the product so that the matter can be assessed.
Where the product is confirmed to be defective or otherwise gives rise to a statutory remedy, Maha will provide the appropriate remedy required by applicable law.
7. Haircare Results Are Not a Product Defect
Maha understands that customers purchase our products because they want to improve the health and appearance of their hair.
However, individual haircare results vary.
A product not producing the result a customer personally expected does not, by itself, mean that the product is defective.
Hair growth, shedding and overall hair condition can be influenced by numerous factors, including genetics, hormones, health, nutrition, lifestyle, hair practices and consistency of use.
This does not affect a customer’s statutory rights where a product is genuinely defective or otherwise fails to comply with applicable consumer law.
8. Allergic Reactions or Sensitivity
Maha products contain natural botanical and cosmetic ingredients.
We recommend reviewing the ingredient list and performing a patch test before extensive use of a new product.
If you experience irritation or an adverse reaction:
- Stop using the product.
- Rinse the affected area where appropriate.
- Seek medical advice if symptoms are severe or persistent.
- Contact us at info@mahahair.com.
We may request information about the product, batch and circumstances of use to help us investigate the matter.
Any refund, replacement or other remedy will be assessed in accordance with applicable law and the circumstances of the complaint.
9. Promotional Products and Bundles
Where a product was purchased as part of a promotional bundle, discount or gift-with-purchase offer, the return or refund may affect the promotional value of the transaction.
Where appropriate and legally permitted, Maha may require promotional or complimentary products associated with the returned purchase to be returned as part of the overall transaction.
Any refund will be calculated in accordance with the applicable promotion and consumer law.
10. How to Request a Return
Please email:
info@mahahair.com
with:
- Your full name
- Order number
- Product name
- Date of purchase
- Reason for the return
- Photographs, where relevant
Please do not send products to Maha’s registered or business address.
We will provide specific return instructions if a return is applicable.
11. Return Shipping Costs
Where the return is required because:
- Maha supplied the wrong product;
- The product arrived damaged;
- The product is confirmed to be defective; or
- Another circumstance makes Maha responsible for the return,
Maha will cover or arrange reasonable return delivery costs as appropriate.
Where a customer exercises a statutory cooling-off right and applicable law makes the direct cost of returning the goods payable by the consumer, that cost will be the customer’s responsibility.
12. Refunds
Where a refund is approved, we will generally process it using the original payment method where reasonably possible.
The time it takes for the refund to reflect may depend on the payment provider or financial institution.
Where applicable law prescribes a specific refund period, Maha will comply with that period.
13. Exchanges
Where appropriate, Maha may offer an exchange, particularly where the incorrect product was supplied or a product is confirmed to be defective.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we will discuss an appropriate alternative remedy.
14. Failed Delivery
If an order cannot be delivered because of incorrect or incomplete information supplied by the customer, refusal of delivery or circumstances attributable to the customer, the parcel may be returned to Maha.
Where a refund is requested, the applicable delivery and return costs may be taken into account to the extent permitted by law.
This does not affect any statutory consumer rights.
15. Products Purchased from Stockists
Products purchased directly from an authorised Maha stockist should ordinarily be returned to the stockist from which the purchase was made, subject to applicable consumer rights.
If you believe you have purchased a defective Maha product from a stockist and need assistance, you may contact info@mahahair.com.
16. Contact Us
For returns, refunds and exchanges, please contact us before sending any product back.
Maha Haircare
Company registration number: 2025/901403/07
Durban, KwaZulu-Natal, South Africa
Email: info@mahahair.com
Website: https://mahahair.com
Do not send returns to Maha’s registered or business address unless Maha has specifically provided you with return instructions.
17. Changes to This Policy
Maha may update this Refund & Return Policy from time to time.
The latest version will be published on this page.