Privacy policy
Privacy Policy
Last updated: 6 October 2026
At Maha Haircare (“Maha”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, complete our haircare quiz, subscribe to our communications, contact us or otherwise interact with Maha.
Maha processes personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
1. Who We Are
Legal name: Maha Haircare
Company registration number: 2025/901403/07
Website: https://mahahair.com
Email: info@mahahair.com
Location: Durban, KwaZulu-Natal, South Africa
Maha Haircare is responsible for the processing of personal information described in this Privacy Policy.
2. Information We Collect
Depending on how you interact with Maha, we may collect:
Personal Information
- Name and surname
- Email address
- Telephone or mobile number
- Delivery address
- Billing address
- Account information
- Information you provide when contacting us
Order and Transaction Information
- Products purchased
- Order number
- Order history
- Delivery information
- Payment status
- Transaction information
- Information required to process returns, refunds or customer-service enquiries
Payment card information may be processed directly by third-party payment providers. Maha does not intentionally store your complete payment card details where those details are handled by the relevant payment provider.
Haircare Information
If you complete Maha’s Find Your Maha haircare quiz or voluntarily provide information about your hair, scalp, hair-loss concerns, haircare routine or haircare goals, we may use that information to provide relevant product recommendations and improve your customer experience.
You are not required to provide information that is not necessary for the service you are requesting.
Marketing Information
We may collect:
- Newsletter subscriptions
- Marketing preferences
- Promotional preferences
- Responses to campaigns
- Interactions with our marketing communications
Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website activity
- Referring website
- Cookies and similar technologies
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Process payments
- Arrange delivery
- Provide customer support
- Respond to enquiries
- Manage customer accounts
- Process returns and refunds
- Provide product recommendations
- Improve our products and website
- Understand how customers use our website
- Send transactional communications
- Send marketing communications where permitted
- Administer promotions, competitions and campaigns
- Maintain website security
- Prevent fraud and misuse
- Comply with legal and regulatory obligations
- Protect and exercise our legal rights
4. The Maha Haircare Quiz
Maha may use information provided through our haircare quiz to recommend products based on your answers.
These recommendations are intended to assist you in choosing products that may be appropriate for your stated haircare goals.
They are not medical, dermatological or diagnostic advice.
Hair loss can have many possible causes. If you experience sudden, severe, persistent or unexplained hair loss or scalp problems, we recommend consulting an appropriately qualified healthcare professional.
5. Marketing Communications
If you subscribe to Maha’s marketing communications, we may contact you about:
- New products
- Haircare education
- Promotions and offers
- Product launches
- The Maha 90 Day Journey
- Events
- Brand news
- Other Maha-related content
You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting info@mahahair.com.
Unsubscribing from marketing communications does not prevent us from sending essential transactional communications relating to an order you have placed.
6. Sharing Your Information
We do not sell your personal information.
We may share personal information with trusted service providers where reasonably necessary to operate Maha, including providers involved in:
- Website hosting and ecommerce
- Payment processing
- Order fulfilment
- Courier and delivery services
- Email and marketing communications
- Analytics
- Website security
- Customer support
- IT services
- Professional, legal or accounting services
These providers may process information on our behalf and are expected to handle it appropriately and securely.
We may also disclose information where required or permitted by law, including in response to lawful requests from courts, regulators or law-enforcement authorities.
7. Payment Information
Payments made through the Maha website may be processed through third-party payment providers.
Where payment information is processed by a third-party provider, Maha does not intentionally retain your complete credit or debit card number or security code on its own systems.
Third-party payment providers may have their own privacy policies and terms.
8. Cookies
Our website may use cookies and similar technologies to:
- Enable essential website functionality
- Remember preferences
- Improve website performance
- Understand website traffic
- Analyse website usage
- Support marketing and advertising activities where permitted
You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Security
Maha takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Retention of Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer support, maintaining transaction records, resolving disputes and meeting legal and regulatory obligations.
When information is no longer required, we will take reasonable steps to securely delete or de-identify it.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion where legally permissible
- Object to certain forms of processing
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Lodge a complaint concerning the processing of your personal information
To exercise these rights, contact:
info@mahahair.com
We may need to verify your identity before processing certain requests.
12. Children
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children without appropriate consent where such consent is legally required.
13. Third-Party Websites
Our website may contain links to third-party websites, applications or services.
Maha is not responsible for the privacy practices of third parties.
We recommend reviewing the privacy policy of any third-party website or service before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on this page together with the date on which it was last updated.
15. Contact Us
If you have questions about this Privacy Policy or how Maha processes personal information, please contact:
Maha Haircare
Company registration number: 2025/901403/07
Durban, KwaZulu-Natal, South Africa
Email: info@mahahair.com
Website: https://mahahair.com
For privacy complaints, customers may also contact the Information Regulator of South Africa through its official channels.